Privacy Policy

Last Updated: March 15, 2025

Introduction and Overview

At TurboEliteAscent, we understand that your privacy matters. This comprehensive policy explains how we collect, use, and protect your personal information when you interact with our backup and disaster recovery services. We're committed to transparency about our data practices because building trust starts with being honest about what we do with your information.
Our privacy practices comply with Taiwan's Personal Data Protection Act and international standards. We believe in giving you control over your data while ensuring we can provide the reliable backup and disaster recovery services you need for your business operations.

Information We Collect

Personal Information You Provide

  • Contact details including name, email address, phone number, and business address
  • Company information such as business name, industry type, and organizational size
  • Technical contact information for system administrators and IT personnel
  • Payment and billing information processed through secure third-party providers
  • Communications you send to us including support requests and feedback

Technical Information We Collect

System Data

We collect information about your IT infrastructure to provide effective backup services. This includes server configurations, storage capacity, network topology, and existing backup systems. We only collect what's necessary to design and implement your disaster recovery solution.

Usage Analytics

Our systems track backup performance, recovery times, and service usage patterns. This data helps us maintain service quality and identify potential issues before they affect your operations. All analytics are aggregated and used to improve our service delivery.

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain technical information including IP addresses, browser types, device information, and access logs. This information helps us maintain security, troubleshoot issues, and understand how our services are being used.

How We Use Your Information

Primary Service Purposes
Your information is primarily used to deliver backup and disaster recovery services. This includes system monitoring, backup scheduling, data recovery operations, and technical support. We also use your information to communicate about service updates, maintenance windows, and security alerts that may affect your systems.

Service Delivery and Support

We use your contact and technical information to configure backup systems, monitor service performance, and provide technical support when needed. Our team may access system logs and performance data to troubleshoot issues or optimize your backup configurations.

Business Operations

Your information helps us manage our business relationship, including billing, contract administration, and account management. We also use aggregated data to improve our services and develop new features that better serve our clients' needs.

Security and Compliance

We analyze usage patterns and system logs to detect potential security threats, prevent unauthorized access, and maintain compliance with industry standards. This includes monitoring for unusual activity that might indicate a security incident.

Information Sharing and Disclosure

Third-Party Service Providers

We work with carefully selected partners to deliver our services effectively. These include cloud infrastructure providers, payment processors, and specialized technology vendors. All third parties are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
  • Cloud storage providers for secure data backup storage
  • Payment processors for billing and subscription management
  • Technical support tools for customer service delivery
  • Security monitoring services for threat detection
  • Communication platforms for service notifications

Legal Requirements

We may disclose information when required by law, court order, or government regulation. In Taiwan, this includes compliance with data protection authorities and law enforcement requests made through proper legal channels. We will notify you of such requests when legally permitted to do so.

Business Transfers

If TurboEliteAscent is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice and ensure the receiving party maintains the same privacy protections outlined in this policy.

Data Security and Protection

Encryption
Access Controls
Regular Audits
Secure Infrastructure

Technical Security Measures

We implement multiple layers of security to protect your information. All data is encrypted both in transit and at rest using industry-standard encryption protocols. Our systems are protected by firewalls, intrusion detection systems, and regular security monitoring.

Access Controls and Authentication

Access to your information is strictly limited to authorized personnel who need it to perform their job functions. We use multi-factor authentication, regular access reviews, and role-based permissions to ensure only appropriate individuals can access your data.

Physical Security

Our data centers and offices maintain strict physical security controls including 24/7 monitoring, biometric access controls, and environmental protections. All equipment is secured in locked facilities with restricted access and comprehensive surveillance systems.

Incident Response

We maintain a comprehensive incident response plan that includes immediate containment procedures, forensic analysis capabilities, and customer notification protocols. In the unlikely event of a security incident affecting your data, we will notify you promptly and take all necessary steps to minimize any impact.

Your Privacy Rights

Rights Under Taiwan's Personal Data Protection Act

Right to Access: You can request copies of personal information we hold about you, including details about how we process it.
Right to Rectification: You can ask us to correct inaccurate or incomplete personal information.
Right to Deletion: You can request deletion of your personal information when it's no longer necessary for our services.
Right to Restrict Processing: You can ask us to limit how we use your information in certain circumstances.
Right to Data Portability: You can request your data in a structured, machine-readable format.
Right to Object: You can object to certain types of processing, particularly for marketing purposes.

How to Exercise Your Rights

To exercise any of these rights, contact us using the information provided in this policy. We will respond to your request within 30 days and may need to verify your identity before processing certain requests. There is no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Limitations on Rights

Some rights may be limited when exercising them would compromise security, interfere with legal obligations, or affect the rights of others. For example, we may not be able to delete information that is required for ongoing backup services or legal compliance.

Data Retention and Deletion

Retention Periods

Standard Retention Schedule
We retain personal information only as long as necessary to provide services and comply with legal requirements. Account information is typically retained for the duration of our business relationship plus seven years for financial and legal compliance. Technical logs are usually retained for two years unless needed for ongoing security investigations.

Secure Deletion Procedures

When information reaches the end of its retention period, we use secure deletion procedures that make the data unrecoverable. This includes overwriting storage media, degaussing magnetic media, and physical destruction when necessary. We maintain certificates of destruction for sensitive data disposal.

Backup Data Considerations

As a backup service provider, we understand the unique challenges of data retention. Backup copies may be retained longer than primary data for disaster recovery purposes. We work with clients to establish appropriate retention schedules that balance business needs with privacy requirements.

International Data Transfers

Cross-Border Data Processing

Some of our service providers and backup storage locations may be outside Taiwan. When we transfer data internationally, we ensure appropriate safeguards are in place, including contractual protections, adequacy decisions, or certification schemes that provide equivalent protection to Taiwan's standards.

Safeguards for International Transfers

  • Standard contractual clauses approved by Taiwan authorities
  • Binding corporate rules for transfers within multinational organizations
  • Adequacy determinations for countries with equivalent protection
  • Specific consent for transfers when other safeguards aren't available
  • Certification under recognized international privacy frameworks

Updates to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we will notify you through email or prominent notices on our website at least 30 days before the changes take effect.
Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may terminate your services and request deletion of your information, subject to our legitimate business and legal obligations.

Contact Information for Privacy Inquiries

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us using the information below. We're here to help and will respond to your inquiries promptly.

TurboEliteAscent Privacy Team

No. 186號, Fuguo 1st Road, Yongkang District

Tainan City, Taiwan 710

Phone: +88689350735

Email: contact@turboeliteascent.org

For urgent privacy matters or data breach notifications, please call our main number and ask for the privacy team. We maintain 24/7 availability for critical privacy and security issues.
This privacy policy is designed to be comprehensive and transparent. However, if you need clarification about any aspect of our privacy practices, please don't hesitate to contact us. Your privacy is important to us, and we're committed to earning and maintaining your trust through responsible data handling practices.